Frequently Asked Questions
Everything you need to know about your mau5hop shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Do you ship internationally?
Yes, mau5hop ships to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my mau5hop apparel?
To maintain the quality of your garments, we recommend machine washing cold with like colors and hanging to dry. Detailed care instructions are also printed on the inner label of every item.